Terms and Conditions
Curotiva – Licensed Therapy & Emotional Support Platform
Effective Date: 21 February 2026Last Updated: 21 February 2026
1. Who We Are
Curotiva Services Private Limited (“Curotiva”, “Company”, “we”, “us”, “our”) owns and operates:
-
www.curotiva.com (“Website”)
-
The Curotiva mobile application (“App”)
-
All associated features, services, and digital infrastructure
(collectively, the “Platform”).
Curotiva operates a technology-based intermediary platform that:
-
Lists independent licensed therapists, certified counselors, and peer support listeners (“Professionals”);
-
Enables users to discover, book, and pay for sessions;
-
Provides access to digital emotional wellness resources and community features (“Platform Services”).
Important Clarification
Curotiva:
-
Does not provide therapy, medical treatment, psychiatric care, or diagnosis.
-
Does not provide emergency or crisis intervention services.
-
Does not supervise or control Professional Services.
Professional services rendered by listed Professionals (“Professional Services”) are independently provided by such Professionals. A separate professional-client relationship is formed directly between the User and the Professional.
Curotiva acts solely as an intermediary technology platform.
2. Acceptance of Terms
These Terms constitute a legally binding agreement between:
-
You (“User”, “you”, “your”); and
-
Curotiva Services Private Limited.
By:
-
Accessing the Platform
-
Creating an account
-
Booking sessions
-
Making payments
-
Using any Platform feature
you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, you must immediately discontinue use of the Platform.
3. Nature of the Platform
Curotiva is:
-
A technology intermediary under Indian law
-
A booking and payment facilitation service
-
A digital discovery and scheduling platform
Curotiva is NOT:
-
A hospital
-
A medical establishment
-
A mental health clinic
-
A licensed healthcare provider
-
An emergency response provider
Professionals listed may include:
-
RCI-registered Clinical Psychologists
-
Certified Counselors (non-RCI)
-
Peer Support Listeners (non-clinical)
Professional category is clearly identified on each profile.
4. No Medical or Emergency Services
The Platform does not provide:
-
Medical diagnosis
-
Prescription services
-
Psychiatric emergency services
-
Crisis response
If you are experiencing:
-
Suicidal ideation
-
Severe mental health crisis
-
Immediate danger
-
Medical emergency
You must contact local emergency services or a qualified medical provider immediately.
Curotiva bears no responsibility for crisis management.
5. Eligibility
You must be at least 18 years old to:
-
Register an account
-
Book sessions
-
Make payments
Minors may use the Platform only:
-
With verified parental or legal guardian consent
-
Under guardian supervision
Parents/guardians assume full responsibility for minor usage.
Curotiva reserves the right to suspend accounts for age misrepresentation.
6. Account Responsibilities
You agree to:
-
Provide accurate and complete information
-
Maintain confidentiality of credentials
-
Notify us of unauthorized access
-
Not impersonate another person
You are responsible for all activity under your account.
7. Professional Verification & Categories
Curotiva collects and reviews documentation submitted by Professionals. However:
-
Verification is limited to documentation review
-
Curotiva does not independently validate regulatory standing beyond submitted documents
-
Curotiva does not guarantee professional outcomes
Users are responsible for selecting Professionals at their discretion.
8. Professional Services Disclaimer
Professional Services:
-
Are independently provided
-
Are not services of Curotiva
-
Create a direct professional-client relationship between User and Professional
Curotiva:
-
Does not control session content
-
Does not supervise therapy sessions
-
Is not liable for advice or treatment provided
Users acknowledge that reliance on Professional Services is at their own risk.
9. Payments and Billing
9.1 Digital Services
All session bookings and digital content are considered digital services.
For Android devices distributed via Google Play, payments shall be processed through Google Play Billing as required by platform policies.
9.2 Platform Role
Curotiva:
-
Facilitates payment collection
-
May deduct a platform commission
-
Remits remaining fees to Professionals
Curotiva is not a financial institution.
9.3 Refund Policy
Refunds may be considered in cases of:
-
Professional cancellation
-
Verified technical failure
-
Duplicate payment
Refund eligibility is determined at Curotiva’s reasonable discretion in accordance with platform policy.
No refunds are guaranteed for completed sessions.
10. Cancellation & No-Show
Users must cancel within the stated cancellation window.
Failure to attend a session may result in:
-
No refund
-
Partial refund
-
Platform warnings
-
Account suspension for repeated misuse
11. Prohibited Conduct
You agree not to:
-
Harass or abuse Professionals
-
Record sessions without explicit consent
-
Share unlawful or harmful content
-
Attempt to bypass platform payment systems
-
Solicit Professionals off-platform to avoid fees
-
Reverse engineer or exploit the Platform
Violations may result in suspension, termination, or legal action.
12. Intellectual Property
All Platform materials including:
-
Branding
-
Logos
-
Software
-
Designs
-
Written content
-
Audio/visual material
are owned by or licensed to Curotiva.
No reproduction or redistribution is permitted without written consent.
13. Privacy
Use of the Platform is governed by our Privacy Policy.
While reasonable safeguards are implemented, no digital system guarantees absolute security.
14. Limitation of Liability
To the maximum extent permitted by law:
Curotiva shall not be liable for:
-
Professional negligence
-
Clinical outcomes
-
Emotional distress
-
Indirect or consequential damages
-
Loss of profits or business
Total aggregate liability shall not exceed the total amount paid by you to Curotiva in the preceding three (3) months.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
15. Indemnification
You agree to indemnify and hold harmless Curotiva, its directors, officers, and employees from claims arising out of:
-
Your misuse of the Platform
-
Violation of these Terms
-
Disputes with Professionals
16. Suspension & Termination
Curotiva may suspend or terminate access if:
-
Terms are violated
-
Fraud is suspected
-
Required by law
-
Directed by government authority
Termination does not waive accrued rights or liabilities.
17. Force Majeure
Curotiva shall not be liable for failure or delay caused by events beyond reasonable control, including:
-
Natural disasters
-
Internet outages
-
Government restrictions
-
Cyberattacks
-
War or civil unrest
18. Electronic Record & IT Compliance
These Terms are published in compliance with:
-
Information Technology Act, 2000
-
Intermediary Guidelines & Digital Media Ethics Code Rules, 2021
This document constitutes an electronic record and does not require physical signature.
19. Dispute Resolution & Arbitration
Any dispute arising out of these Terms shall be resolved through:
-
Good faith negotiation
-
Failing which, binding arbitration under the Arbitration and Conciliation Act, 1996
Seat of arbitration: Nagpur, India
Language: English
Courts at Nagpur shall have exclusive jurisdiction for interim relief.
20. Governing Law
These Terms shall be governed by the laws of India.
21. Changes to Terms
We may update these Terms at any time.
Updated Terms become effective upon publication.
Continued use constitutes acceptance.
22. Contact Information
For legal or policy inquiries:
Email: help@curotiva.com